The Best Buy Card is a financing program that lets you defer payments on in-store purchases and make manageable payments over time. Awesome, I get back in my car and jump on the highway back to the original store, which is about 40 or so miles away. Sucks, because this happened at our store. She was probably expecting something along the lines of a case/skin for her iPod Nano. Wrong PS4 sent back to best buy. Last Saturday I went to the Best Buy store near Columbus Circle, NYC, hoping to get an exchange of items. Thanks. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. Press J to jump to the feed. I recently bought a Micro SD Card on Best Buy's online store. Sorry you’re having a hard time, I hope this gets resolved. You’re telling me you guys got one 9700k in a shipment and only ever sold that one chip, one time? you’re telling me that you’ve only ever sold one 9700k? The website says wrong item shipment can be returned to the store, but that is incorrect. (3) Price Match Guarantee. Shipping Timing. After a few minutes he comes out with 2 other guys and they’re all staring down the computer screen for few seconds, before one of them tells me that usually they could help i. this situation but they can’t refund me because the only 9700k they sold at that store was the one to me.....what? Bought an item with the wrong item inside of the box, Bestbuy is doing everything in their power to deny me a refund or replacement. The Facebook team will best be able to explore any options that might be available. 349 Views Message 1 of 7 0 Helpful Reply. Best Buy Co. (NYSE: BBY) is the largest operator of consumer electronics stores in the United States, with 1,779 locations and $39.49 billion in revenue as of July 31, 2015.Best Buy is also a major player in the world of ecommerce; BestBuy.com was the sixth largest ecommerce website in the United States, with 31 million users a month, according to Statista. Am I actually just out $400 here or do you guys think I have any options? Please note: If you ordered a PlayStation 5 on or after December 10, 2020, please know we can't guarantee this item will be delivered before December 25th … They were very helpful and quickly replaced my item. If local regulations have prohibited us from re-opening your local store, you may return your item(s) via our curbside service. Best Buy came out to my home … Press question mark to learn the rest of the keyboard shortcuts. Forums. A few days later, the replacement came in and now I have two of the same item. u/tripleh3lix25 . Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. Wrong item shipped to me. I think i got it all sorted out except for the part where i return the item that was wrongly shipped to me. To address the “only ever sold one” issue, there are definitely times we will get in a product and only ever actually get and sell one. At this point i’m seething but I ask them what they advise me to do about it, to which one of them replies, “call BB CS, or call intel Customer service and have them send you another one”. To help get this resolved, I recommend posting on the Best Buy Facebook page or sending Facebook private message here. Release Date: 09/10/2020. I emailed the seller telling them this and I asked for a refund. Pretty much the title, i went instore and they told me to call best buy headquarters. Close. So I did, I called BB CS, and told them exactly what transpired at the store, as well as the prior advice I was given from CS over the phone. to make a long call short, I was told that they cannot help me with purchases made in store, but if i go to the original store they would be able to get me a refund for sure. SKU: 6428011. As someone who has been sent the wrong item, I think that as long as you apologise quickly and send the right thing, plus postage for return of the wrong one if it’s worth it, or just tell them to keep it if not, no harm is done, and in fact they might be pleased. I got home, opened the box and got ready to put the cpu in when i realized it looked kinda dirty, and upon closer inspection the bottom of the Cpu looked like it wouldn’t fit on the motherboard at all. Archived. We aren’t perfect, and have on occasion sent incorrect items. I immediately got on the phone with BB CS, and tried to be as polite as possible considering my situation; anything to help me prove I wasn’t lying basically. Someone had Airpod Pros shipped to their home to only receive regular Airpods. I didn’t even ask for a refund, as I figured it would be too suspicious and i’d just use the refund to buy another one anyway, and I was still turned down by the store. Both ways you have said causes shrink at that particular store. Best Buy sucks and you shouldn’t shop there. Avanquest - SoftMaker Office Standard 2021 (5 Devices) - Linux, Mac, Windows [Digital] Model: BN-0005-E. A problem arises when Amazon sent the wrong item to a buyer. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. We emailed Best Buy and got no response. Find a store. I see that their policy is that buyer pays return shipping. Thanks . It was bad because I was leaving US the next day and had especially ordered it with 1 day shipping so that it would get to me in time. I am not going to pay to ship them back. For immediate help, please contact Best Buy at 1-888-BESTBUY (1-888-237-8289). Posted by. Press question mark to learn the rest of the keyboard shortcuts. When I told her it's an hour or so away, she insisted I just take it and offered no other help. Bought an item with the wrong item inside of the box, Bestbuy is doing everything … We authorized a return request a week ago. Granted, it’s usually an online only item that’s been returned to a store that we then place on a shelf, but I have seen cases of putting out only one of something and then never seeing it again. Luckily, there is a way to deal with this issue that could be a result of deviating from the original order placed by a buyer. Posts: 175. Wrong PS4 sent back to best buy. Our customer service lead essentially "Returned" the Airpod Pros even though we didn't physically have them and only had the regular Airpods. 3 months ago. I call up headquarters and have a hard time with the accents and background noise. I ordered a bluetooh shower speaker, but was sent bluetooth headphones instead. Came home, PS4 pro is still there. EDIT: WAS AN ONLINE ONLY ITEM, NO BEST BUY WITHIN 200 MILES HAS THE SPECIFIC ITEM I PURCHASED. All forum topics; Previous Topic; Next Topic; 6 REPLIES 6. She mailed Best Buy the wrong PS4. We had a guy buy a router only for him to get home and find that a block of squirrel feed was in it. I had no idea who the second buyer was until yesterday when I looked at my feedback. Just because a customer claims you sent the wrong item, you are not under any obligation to ‘Just Refund’. And the box was the i7, it was sealed, but then there was a Celeron inside? Buyer Returned Wrong Item. Just deal with 1-888-BEST-BUY and let them take care of you. Customers didn't forget how to use Amazon or Best Buy curbside pickup. That is … Escalate it, but keep in mind there is no way for employees to know what really happened. Close. She then told me to make an IA for a SKU swap which cost our store money. Options. They are in the store because they need assistance. Whatever the price difference, positive or negative, has to be taken in as an Inventory Adjustment. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. This post starts out personal but gets to the interesting part very quickly, so please read on. So I had this pair of shoes, Doernbecher 6s, listed for $879.99 USD. Consider this and politely ask for a manager. By using our Services or clicking I agree, you agree to our use of cookies. Not long after he left he came back, and we just gave him a new one. I sent the buyer a message indicating this however I wanted to post this here to see how others would handle this situation since it has never happened to us before. New comments cannot be posted and votes cannot be cast. EDIT: WAS AN ONLINE ONLY ITEM, NO BEST BUY WITHIN 200 MILES HAS THE SPECIFIC ITEM I PURCHASED. What do I do? We had a bottle filled with sand returned in a time capsule when I first started back in 2010. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. Publisher: Avanquest. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement. 0. u/Shantorian14. We received it today and it was not the product that we sent … This was around holiday time and she didn't tell me until later. $499.00 Your price for this item is $499.00. Get our Low Price Guarantee, online or in store, on a huge selection of electronics, appliances, furniture, fitness, travel, baby products and more! We take a hit for it, but we made the customer happy. Cookies help us deliver our Services. I just realized i sent buyer the wrong item. The only positive side to this is that our store is all about making customers happy and getting them out the door in a quick and prompt manner. I call up headquarters and have a hard time with the accents and background noise. Close. The buyer has not received the item yet. Today is my wife’s birthday. Ah, okay. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. I had sent the wrong item by accident (I had switched 2 packages around on a very busy day). (Please note: Best Buy Card financing is only available on in-store purchases.) I was probably a bit too over the edge when writing this,as it has yet to be resolved, but it just sounded weird that there were so many other cpus (8700ks and 9600ks especially) and only one 9700k. Pretty much the title, i went instore and they told me to call best buy headquarters. CS should’ve explained that better. I had a PS4 pro arrive, I decided it was too much money and already own a PS4, and while I was at school over the week my mom packs it up and knows I'm sending it back. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide. That being said, when you went to return it, the only reason they couldn’t do an exchange is if POS wouldn’t allow an order because it was on out of stock. It gets even worse. Wrong item in box, and Best Buy refuses exchange 42 posts • 1; 2; Next; chimmyc . 0. I get there just before they close, at about 8:35, and go straight to the CS station, explain the problem, explain to them what CS over the phone told me, and then I give him the imposter chip and he heads to the back. Alternatively, you can choose to pick up your online order in as little as 1 hour at your local Best Buy store using Quick and Easy Store Pickup. So wait, you bought this brand new in store? May 28, 2014 9:55:31 AM. r/BestBuy is a community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. It just feels like I’m being given the run around here because no one wants to deal with this situation. $59.95 Your price for this item is $59.95. You can see each product's estimated arrival date on the product page and during the checkout process. Updated Teamfight Tactics TFT Items Cheatsheet, stats, how to guides by pros, tierlist by rounds, and more! People are telling us to keep the extra set, but it just feels wrong with it being such an expensive item. It doesn't work that way. How would be the best way to handle this to avoid negative feedback? Selling on Amazon. Highlighted. Being a good husband I decided to come up with a nice surprise. I have just run BatteryInfoView on it and it shows health at 84.6%. I was on hold for about 20 or so minutes before finally getting through to someone. The first buyer notified me of my mistake and I corrected it and gave them money to return the wrong item and gave them a partial refund and they were happy. Add to Cart. From there, I was denied an opportunity to speak with a higher up CS agent after politely asking if there was one available (Iwas told that he was “right here, but unable to help me”), and then told to go back to the same store and tell the manager directly to replace my part and he will have to do it. Buyer sent back wrong item in an attempt to scam, and I didn't refund him...Am I in trouble? Sent a laptop in and it was rejected for battery wear, put a new battery on and sent it again. Press J to jump to the feed. The buyer bought and paid for the item, and I left positive feedback which I regret doing. The i7-9700 has been on backorder/of stock for months now, it’s no surprise the store only got a single unit. The customer returns the wrong product, we take shrink because we're actually required to return whatever is on the receipt. Apparently BB phone CS has “No power at all over in store issues and transactions”. 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