importance of ethical communication in business

Article Type: Guest editorial From: Journal of Communication Management, Volume 20, Issue 1. About Ethical Communication in Business. CUPERTINO, California, October 5, 2011 The co-founder and chief executive of Apple, Steven Jobs has passed away in Palo Alto at 56 years old. Professionals can develop a deeper understanding of ethics and hone business communication skills by pursuing an online Master of Arts in Business Communication degree. Business communication encompasses not only communicating with external contacts but also with employees within the organization. Without people, we wouldn’t be successful; we wouldn’t be able to operate, and we wouldn’t be able to help the people who are in need of our assistance. He also excogitated the unprecedented service item such as Apple store and iTunes store. What are the business organizations? Ethical Issues in business: In the complex global business condition of the 21st century, organizations of each size face a large number of ethical issues. In the absence of proper communication between two people, actions will not be in tandem with the actual motive. In communication, ethics work to enhance credibility, improve the decision-making process and allow for trust between the two parties. As CEO of Cheesecake factory, “OUR PEOPLE” is the most valuable asset of the company. Employees need to be trained on the importance of ethics in decision making so as to get rid of the blame game factor when wrong choices are made. Ethics serve as a guide to moral daily living and helps us judge whether our behavior can be justified. The game of baseball is a great example of a sport that uses nonverbal communication every single play. Be it an informal or a corporate setting, a gap is created in the communication between individuals coming from different cultures, as a result of which the message to be conveyed is misinterpreted or not understood. American Management Association, “Five Standards of Excellence for Ethical Leaders”, Bizfluent, “What Are Key Principles of Ethical Communication?”, Bizfluent, “What Are the Causes of Unethical Behavior in the Workplace?”, Bizfluent, “What Are the Goals of Ethical Business Communications?”, Entrepreneur, “Only Ethical Marketing Will Stand the Test of Time”, Houston Chronicle, “About Communication & Ethical Issues in Business”, International Association of Business Communicators, IABC Code of Ethics for Professional Communicators, Investopedia, “Why Is Business Ethics Important?”, National Center for Education Statistics, Annual Earnings of Young Adults, The Arizona Republic, “About Ethical Communication in Business”, Vox, “New Brand, Same Culture: Wells Fargo Workers Say the Company Is Still Toxic”. Ethical issues of business communication is the way by which individuals or groups of people exchange information between them. Showing proper etiquette internationally, such as a desire to understand other customs, will help your business succeed in the international market. Everything in business rises and falls on communication. He had suffered a long term pancreatic tumor and died at his home, surrounded with closest family members. The healthy business requires the healthy community. Unit 4 – Business Communication. There is confusion on what is right and wrong in communication, creating a never ending debate. What is business communication? Instructor The Cheesecake Factory established in the 1940s by Oscar and Evelyn Overton. People prefer doing business with ethical companies, companies they can trust, so in the long run the ethical company benefits from its behavior. In fact, each year the company had revenues over $100 million. It is important to note that effective and ethical communication is different. Understanding the importance of ethics in business is the key to success. The person who can communicate effectively and correctly is a successful person and can achieve his goals in an easy way. The New York Times reports that even after the bank’s firing of more than 5,000 employees and engaging in a “Re-Established” marketing campaign in the years that followed, Wells Fargo employees claim the bank’s unethical practices continue. In 2017, the median earnings of young adults with a master’s or higher degree were $65,000, some 26% higher than those of young adults with a bachelor’s degree ($51,800). Bus100 - Intro to Business Types of Business Communication The concepts most directly associated with ethics are truth, honesty, fairness, and equity. So what is communication? Ethics help in providing guidelines for appropriate actions and decisions. The communication in any business is for the purpose of maintaining order and the proper image with its employees and society. The response of the receiver called feedback and the way that they use for... ... When ethical communication is lacking, moral, corporate image and motivation will lack as well. Honesty and forthrightness in business dealings are more likely to take hold in an organization with an ethical code of conduct throughout its operations. Conversely, if the company’s leaders are forthright through their actions and their words that unethical behavior will not be countenanced, workers are more prone to follow the company’s ethical guidelines. Make the facts and resources on which the communication relies accessible to others. Stakeholder communication becomes one of the critical steps in finding the way of surviving for these companies. Submission date: 24th Jan 2014 There’s no single reason that companies fall victim to the unethical behavior of their officers, managers and employees. Ethical communication includes what is said as well as what is not said, hence the need to act as one preaches and correction of false impressions. The application of ethics in business communication gives the employees a sense of belonging and it encourages them to be more productive. Ethical communication must accommodate various business contexts, cultures and media. It is a fact that effective communication is the key to success in both personal and business relationships. Ethical Communication in the Workplace And they are important to a company’s audiences. Furthermore, he has driven a revolution into digital technology and was widely recognized as a pioneer of the personal computer revolution. Communicating nonverbally in sports is just as important as communicating verbally by using gestures and body movement instead of speaking and using words. (Factory, 2014) Businesses need to take responsibility for the messages they convey, whether the communication is between two co-workers, from senior management to all staff or from the marketing department to customers. Copyright © 2020 Rider University. Ethics refers to society’s sense of the right way of living our daily lives. The Importance of Ethics in Business Communication. As a communicator, you are nearly assured of composing an ethical communication if you: use tricky language that your audience might not understand. Therefore, we really need to learn to “speak” the culture. The purpose of ethical communication in business is to protect, respect and maintain a good public image. Assignment title: Press Release and Media article The IABC Code of Ethics for professional communicators emphasizes being honest; being accurate; obeying all laws; protecting personal information; respecting free speech; honoring all cultures and beliefs; giving credit when due; and never profiting personally at the expense of the company, its employees or partners. The Cheesecake Factory Business Ethics Nonverbal communication is not just commonplace in team sports; it is sometimes essential to the success or failure of a team. Other than customer loyalty, business ethics makes consumers believe in you even during difficult times. The negative impact of corporate ethics scandals of the past heightens the need for skilled business communication professionals able to promote ethical communication with the public and other businesses, as well as in the organization itself. Communication has always played a vital role in any successful business. Assignment #2: “Ethical and Socially Responsive Business” However, this is why we value our people and... ... Telling the truth is always just the start: business ethics must be at the core of relationship building, whether between individuals, companies, or a firm and its customers and community. A large corporation like The Cheesecake Factory needs a solid Human Resource team which will be an important key factor to maintaining the business success. How Leaders Can Leverage Ethics in Communication To Promote Organizational Growth, Master of Arts in Organizational Leadership, Developing People and Organizations Concentration, Higher Education Leadership Concentration, Bachelor of Science Business Administration, Bachelor of Science in Allied Health Studies, Bachelor of Science in Business Administration in Organizational Psychology, Bachelor of Arts in Organizational Psychology, online Master of Arts in Business Communication. Clear business communication is the main part of the corporate management. However, in restless and potentially insolvent times, the company’s management responsibility goes directly to stakeholders. Business professionals at any stage of their careers can benefit through improved written, verbal and visual presentation skills that make them more effective in promoting ethical business practices and thus their careers. Ethics training for managers and employees is spearheaded by business communication professionals able to put into practice the real-world skills they’ve learned in programs such as Rider University’s online Master of Arts in Business Communication program. Never communicate anything that may be construed as demeaning, intolerant or hateful. It does not mean that only a client’s inquiry should be responded promptly but also feedbacks or problems arising inside and outside the business as well. Therefore, it is important to know how to communicate in a good way in these organizations and companies to achieve massive success. We need to communicate everywhere, at home, colleges, schools and different organizations, even in business organizations. One of the most egregious examples of bad corporate behavior in recent years is Wells Fargo & Co., which was fined $185 million in 2016 after it was discovered that bank employees had created 3.5 million fraudulent accounts over the prior seven years. Preparing business leaders to instill ethics in their employees is a primary goal of Rider University’s online Master of Arts in Business Communication (MABC) degree program. The sender is the person who creates the message and sends it to the receiver that gets the message. University of Oklahoma Significance of Etiquette Displaying proper etiquette -- being respectful -- in your business communication helps to make you look credible in the eyes of others. Communication ethics is an integral part of the decision making process in an organization. Business communication ethics are important, even when communication is done in an informal way. Do you have a bachelor's degree from an accredited college or university? Communicating nonverbally through gesticulation and dynamic body language is necessary in sports. Abstract A company or organization may reach decisions that affect the public by using a set of norms or ethical standards that are usually governed by law, protocol, or precedent. Consider the ability of the audience to understand the message (for example, anticipate language barriers and eliminate distractions that may impede the message). However, putting a code of ethics into practice across an organization requires educating employees about its specifics and importance in work-related communications. Communication is defined as: "to send information, ideas and opinions from person to another in organization through a proper channel, that may lead to a particular result, a change in behavior or a change in practices” (Valenzuela,1992).There are four basic elements of communication which are the sender, receiver, massage and channel.